Cameron

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CUSTOMER FEEDBACK FORM

Cameron’s Valves & Measurement group is committed to providing a positive experience to all of our customers. In order to assist us in continuing to develop or improve ways of enhancing your overall valve selection, purchasing and after the sale service experience, we ask that you please take a few moments to answer the following short questionnaire. Where requested, please rate your satisfaction level using the scale shown below. 1 = Very Satisfied, 2 = Somewhat Satisfied, 3 = Neutral, 4 = Somewhat Dissatisfied 5 = Very Dissatisfied

1. Please identify which types of Cameron’s Valves & Measurement group products were purchased.
	a. Service	Yes	No
	b. New Products	Yes	No
	c. Remanufactured products	Yes	No
2. Were these products purchased...
	a. Directly from Cameron’s Valve & Measurement group?	Yes	No
	b. Through a Cameron authorized Distributor, Retailer, Agent?	Yes	No
	c. Other	Yes	No

3. Select which product brand(s) were purchased?


		Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
4. How would you rate your overall buying experience with: Cameron’s Valve & Measurement location from which you purchased products or service?

5. How satisfied are you with…
	a. Responsiveness of our customer sales team?
	b. Responsiveness of our customer support team?
	c. Engineering and technical support?
	d. On-time response to RFQ?
	e. Delivery terms?
	f. Payment Terms?
	g. Price versus value of the product or service?

6. How satisfied are you with our performance and products in regards to the following areas:
	a. On-time Delivery?
	b. Packaged appropriately for shipment?
	c. Having a high quality appearance?
	d. Having a high quality of performance?
	e. Having a long lifecycle?
	f. Having high quality supporting product information?

7. In the event that warranty service was required please rate Your satisfaction level of:
	a. Responsiveness of our CAMSERV service team?
	b. Ease of scheduling service?
	c. CAMSERV Service Technician arrived on-time?
	d. Technical capability of our CAMSERV Service Technician to resolve the warranty issue.
	e. Warranty issue was complete resolved on the first call?

8. Is the Cameron website useful when selecting products		Yes	No

9. What beneficial features or information would you like to see added to the Cameron Website in the future?

10. How can Cameron Valves & Measurement improve your customer experience?

Your Email address (optional):

Please select a region (optional):

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3250 Briarpark Drive, Suite 300

Houston,Texas 77042

281-499-8511 Phone