Scope of Service

Cameron's primary Aftermarket goal is to help our customers lower the total cost of ownership of their equipment. We have always offered a full range of services at our Service Centers around the globe, and we will continue to provide experienced personnel and state-of-the-art equipment to provide reconditioned equipment for you.

Each of our Service Centers is strategically located to meet the exact needs of the customers in the area. Yet all of these centers benefit from Cameron's expertise and worldwide communications network which links all facilities through an electronic communication system and ensures instantaneous access to information. Cameron's online search capability allows rapid, accurate location of inventory and acceptable equipment alternatives directly for approved customers.

CAMSERV Cameron has developed a series of reconditioned products and services known as CAMSERV, which can be customized to meet your unique needs using our Through-Life Cost (TLC) Management Program. Non-value added activities can be eliminated, as well as hundreds of unnecessary man-hours every day. Specifically, there are five areas in which we can help: Field Services, Customer Equipment Reconditioning, Customer Property Management, Reconditioned Products and Replacement Parts. We also offer our new CAMware software for use in scheduling maintenance or workovers and tracking equipment through its life.

CAMSERV facilities stock replacement parts for many Cameron products for immediate delivery. Less frequently needed items or parts for older equipment can be quickly located through our online part search tools. Customers with special needs can structure consignment agreements where critical parts availability is assured, but no bill occurs until the parts are shippped.

• Local Distribution - Cameron Service Centers stock replacement parts based on the anticipated needs of local customers. As your needs change, so does our inventory. We strive to have the replacement parts you need in stock when you call. When you order something that's not in stock, we'll get it for you as rapidly as possible.
• Internet Commerce - A secure, restricted access section of our website (called "Transact") has been set up to offer electronic ordering and order tracking. If you're interested in ordering parts via the Internet, you can register online and obtain access credentials via email or from your CAMSERV sales representative.

CAMSERV field service technicians are on call 24 hours a day, 7 days a week to handle your on-site service needs. These individuals are highly skilled in providing installation assistance, making field repairs and performing routine, scheduled maintenance on your equipment. They also provide technical support along with these services.

• Installation - Cameron personnel are present during equipment installation and provide training for your operations personnel as specified.
• Field Repair - Whenever possible, CAMSERV technicians perform troubleshooting diagnostics and make repairs on-site, without removing your equipment from service.
• Maintenance - Preventative maintenance services help minimize wear and damage to extend the useful life of your equipment. CAMware asset management software can be used to schedule these services without burdening your maintenance or engineering staff.
• Technical Support - Experts in quality assurance, quality control, product engineering, field installation and preventable maintenance procedures can be provided on a project or contract basis.
• Well Services - CAMSERV technicians are available for a variety of special jobs, including decompletions, recompletions, trim changes and installation of safety equipment.

A growing number of producers and drilling contractors trust their equipment to Cameron for repairs and remanufacturing.

• Repair - CAMSERV Service Centers offer a full range of equipment repair services -- and not just for Cameron products. We can bring your equipment back to the service level you specify, with warranties and installation support.
• CAMSERV repair services include disassembly, inspection, reassembly, testing and parts replacement.
• Remanufacture - Equipment remanufacturing services are offered for all types and brands of oil field equipment. In addition to disassembly, inspection, reassembly and testing services, Cameron provides the full complement of machining, welding, heat treating and other manufacturing operations necessary to return customer equipment to usable condition.

Reconditioned drilling and production equipment meeting API standards is available from Cameron in three forms: (1) Direct Purchase from CAMSERV Service Centers; (2) Equipment Exchange Programs where used equipment is traded in; and (3) Rental Programs with purchase options.

Cameron offers reconditioned products to "First Class", "Fit for Function" or "Working Condition" specifications. Fit for Function products are partially reconditioned to satisfy specific operating requirements. Working Condition products have been repaired or serviced to correct specific problems or malfunctions.

• Drilling Products - Fully refurbished blowout preventers and choke manifolds can be furnished to various quality standards. These products may also be obtained under product exchange or rental program agreements.
• Wellhead Products - Reconditioned wellheads for surface or subsea applications can be provided to all quality standards. Product exchange or rental programs are available.
• Gate Valves - Drilling and production system gate valves for surface or subsea applications are reconditioned to applicable performance standards and offered for sale, rental or exchange.

Property management services can be arranged to augment and complement your warehousing capabilities and to help reduce your Total Cost of Ownership.

• Storage/Warehousing - Basic storage services are offered for your equipment, including physical tracking services, inventory reporting (including global visibility systems), inventory tracking, secured holding areas, and financial accountability for lost materials. We also can provide inspection for Naturally Occurring Radioactive Materials (NORM) and pre storage, dis-assembly and cleaning to properly manage hazardous wastes.
• Utilization - Cameron's mainframe SAP computer system provides secure, world- wide access to your inventory records. Buying hierarchies specified by each customer are followed to ensure that suitable inventory items are used before new equipment is purchased.
• Brokering - Inventory brokering services can be provided to eliminate or reduce obsolete or surplus equipment. Cameron's global network of Service Centers helps facilitate this process through faster identification of resale opportunities.
• Buy-Back - Cameron is constantly seeking unrepaired material for our Reconditioned Equipment Program. Buy-back agreements can be written on a per-lot or per product basis.
• Exchange - Maximize uptime with our exchange program. Optimize inventory with storage, tracking, and reporting. Our experts find you solutions with Total Valve Management.